Embedding Service Excellence
“THE MORE YOU ENGAGE WITH CUSTOMERS, THE CLEARER THINGS BECOME
AND THE EASIER IT IS TO DETERMINE WHAT YOU SHOULD BE DOING”
– John Russel –
Customers compare and buy on the internet and even in the B2B market, customers have global access to information about pricing and competitors. Direct customer engagement will be less frequent and there may be only one opportunity to make a difference through a more personal approach.
As a result, there is a need to embed service excellence in every single customer contact. Every engagement should focus on an excellent customer experience finding the best solutions and exceeding expectations.
By tracking and tracing the customer experience throughout the organisation and a continuous search for improvement, service excellence can be embedded on all levels and truly make a difference.
Our blogs about Embedding Service Excellence
During the annual budget process that I attended, HR was asked to come up with some financial details and a breakdown of their training proposal. It was good to see that the HR director already prepared herself by asking all departments for their training need analysis. This overview was shared with the budget committee so we could clearly see how the requested budget would be spent.read more
Embedding Service Excellence in your organisation
Management Master Mind is a platform that facilitates the exchange of today’s’ leadership opportunities/challenges and shares practical solutions. For the self-starters, there is a very structured and practical guideline as captured in the book on Behavioral Leadership. For those that like to get more examples of challenges and success stories, there is a blog for all five focus ambitions. Finally, there will be workshops, consulting and coaching for those that prefer more in-depth engagement and exchange.
The book on Behavioral Leadership
A step-by-step interactive approach to create success through employee and customer engagement covering all ambitions.
The blog on challenges and success-stories
A variety of easy-to-read articles that give more practical insights on the five ambitions that drive success.
Get in touch for more engagement and exchange
You are invited to share your personal challenge or opportunity and see how more exchange support can be organized.